Accessing the App and Login Security

Click to download:  

1. Device Support: The app fully supports both phone and tablet size devices.
   
2. Multiple Devices: You can download the app and be logged in simultaneously on multiple devices.
   

Session Duration and Re-login

Login Scenario	Sessions Length	Requirement
Active Session	15 days (continuous use)	Only requires your passcode and/or biometrics (e.g. fingerprint, FaceID)
Expired Session	Over 15 days since the app was last used	Requires a full sign-in with your password

Single Sign-On (SSO)

If your company uses an SSO platform (like Okta or EntraID):

1. Enter your Login Email in the app.
   
2. When you tap into the password field, you will be automatically redirected to your company's SSO login page.
   
3. After successful authentication, you will be redirected back to the Avianis app.
   

Switching Between Companies 

Tap the three lines top left. 
When you choose to sign out, the app will give you an option to:

1. Select a Different Company: If your user account is authorized to access multiple company environments.
   
2. Log Out: If you only have access to one company.
   

Access Role Permissions

As an admin, you can limit what users may use the mobile app via Access Roles. There are several permission options:

1. "Calendar + Schedule" - If this is disabled ('None'), the user will not be able to login at all and will get an "Access Denied" message. 
   
2. "Ability to create Personnel Events?"
   
1. If YES, then that user will see the "+" button on the Calendar and Schedule pages, which will allow them to create any Event Type of Personnel Event for any user.
   
2. If NO, then that user will not see the "+" button on the Calendar and Schedule pages.
3. "Flight Control" - If this is disabled ('None'), the user will not have access to any of the actions for a flight from the left-swipe action (acknowledging) or any of the pages from Flight Control page. If they left-swipe a flight, they will only see a red lock icon. 
   
4. "Ability to log Expenses?" - If NO, then the 'Expenses' page from Flight Control will not display for any/all flights.

"Access Denied" on Login

If you receive an "Access Denied" error during login, it means your company administrator has disabled your access to the mobile application.

Action Required: You must contact your company administrator to have mobile access enabled.

The Avianis support team cannot enable access for you.

App Customization

Device Settings

1. Modes: All pages support both Light Mode and Dark Mode. These mirror your device settings. You must close and reopen the Avianis app after changing modes for the change to take effect.
   
2. Orientation: All pages support both Portrait Mode and Landscape Mode. Simply tilt your device to switch views.
   

In-App Settings

1. Timezone: Select to display events on the Calendar and Schedule page based on the zulu date or or the local departure/start date.
   
2. Feasibility: Option to show or hide the green/passing messages on the Flight Feasibility page.
   
3. Fuel Burn: Choose to have the Fuel Burn field on the Flight Log calculate automatically based on the Fuel Out and Fuel In values entered. If disabled, Fuel Burn must be entered manually. 
   

Basic Troubleshooting

1. Log out and Log back in: This resolves most general data loading issues.
2. Pull Down to Refresh: On pages like the Calendar and Schedule, pulling down on the screen will refresh the full schedule and ensure the latest data is displayed.

Support and Help Articles

1. Contact Support: Use this option to report bugs or ask specific questions.
   
2. Help: Will open a web browser to the help content library. We recommend checking the linked help articles first to quickly find answers to common questions before contacting support.